Organization : Hewlett-Packard (HP)
Job Profile:
Respond calls from customers.
Understand and record customers issues.
Validate issues for genuineness and assign severity.
Log tickets for valid issues; set.
Run initial troubleshooting.
Capture root cause if issue is resolved.
Escalate tickets as required if troubleshooting steps do not resolve issue.
Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
Provide feedback to process team (HP Enabling Services) to contribute to process improvement
Qualifications:
0 - 3 years of prior experience in a similar role.
Familiarity with SQL queries and RDBMS concepts.
Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus.
Familiarity with ITIL Foundation.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
APPLY : CLICK HERE
Post : Network Operations Engineer
Qualification :BE/Btech//MCA/MCA/BCA/BCS
Experience :0 - 3 Years
Qualification :BE/Btech//MCA/MCA/BCA/BCS
Experience :0 - 3 Years
Job Location :Bangalore
Job Profile:
Respond calls from customers.
Understand and record customers issues.
Validate issues for genuineness and assign severity.
Log tickets for valid issues; set.
Run initial troubleshooting.
Capture root cause if issue is resolved.
Escalate tickets as required if troubleshooting steps do not resolve issue.
Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
Provide feedback to process team (HP Enabling Services) to contribute to process improvement
Qualifications:
0 - 3 years of prior experience in a similar role.
Familiarity with SQL queries and RDBMS concepts.
Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus.
Familiarity with ITIL Foundation.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
APPLY : CLICK HERE
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